Our heroes will be working for the EU Embassy in Port Lowell, on Lake Candor. Strictly speaking, this is not a true embassy; the EU is a supra-national federation, not a sovereign state, and no community on Mars has recognised sovereign status itself - so there's nobody to be an embassy from or two. Rather, the EU has requested and received the right to establish consular-level representation in most of the national colonies on Mars, including full diplomatic privileges for a limited number of staff.
So the establishment where the PCs will report is, strictly speaking, the Central Consular Services Office, which reports to the Office of External Diplomatic Relations, part of the External Action Service, in Brussels. Colette Schmidt, who runs the CCSO, is officially the Head of Central Consular Services. However, virtually everyone refers to the office as the "EU Embassy" and to her as the ambassador, in everything except the most formal documents (and message headers which no one reads). About the only people who will make a systematic effort not to do so are those who are aggressively opposed to any sort of independence for the Martian colonies - allowing that a power like the EU has ambassadorial representation there is giving away too much. Of course, this in turn might annoy people like Ms Schmidt, although a professional diplomat would never show offence at someone else being formally correct.
Anyway, her privileges are pretty much exactly those of a full ambassador, and her position in the EAS bureaucratic hierarchy is appropriately high - though whether going off-Earth at her level is a clever career move or career suicide is doubtless a nice question. The CCSO performs almost all of the functions of an embassy, including trade negotiations and, everyone assumes but is too polite to say, a bit of intelligence gathering, with the added advantage of not suffering real-time telecommunications/VR oversight from home, unlike embassies on Earth in 2100. It also has full extraterritoriality - but then, given the ambiguities of "common courtesy" land ownership law on Mars, that's pretty easy to claim. The major EU powers (the UK, France, Germany, etc.) have some kind of independent consular representation on the planet, but even they are often happy to leave things to the embassy, and less wealthy EU members with only a handful of people on Mars are happy for the embassy to handle this sort of business.
Of course, functioning as both a consulate and an embassy means that the CCSO has a lot on its plate, and Ms Schmidt's memos of the last year or two suggest that this is becoming a bit of a strain. This is why she requested the budget and authority to set up a mobile consular services team "without portfolio". Now the team exists, its primary task will be to take a load off the rest of the consular staff's backs. It clearly doesn't help that there aren't actually that many people in the Port Lowell establishment - fewer than twenty full EU citizens, including three infomorphs, plus of course a lot of lower-level infomorph support. Most of them have some kind of diplomatic status, but it's hard to arrange this for additional people, if only because someone has to convince the USA, the Chinese, and preferably at least a half-dozen other powers to accept things. The OEDR swung this for Chen, but would take a bit of convincing to make the effort for anyone else. After all, a lot of work for the EU on Mars is undertaken by people other than consular staff with no formal immunities.
These are, of course, among the assorted professionals and consultants which the EU happily provides to assist communities of other nationalities on Mars (or among their families). The diplomacy involved can be delicate - everyone realises that these people are, ultimately, agents of EU influence, and it's not hard to guess that some of them are on some kind of government retainer, but getting too flagrant about it is bad manners, and being chucked out of a community for espionage or similar is highly inconvenient to say the least - but Europe does have people of some kind in a lot of places, and no one is really shocked by the idea. After all, everyone on Mars seems to have at least two jobs if you look closely enough. The EU also has official consulates in most of the larger cities on Mars, although some of these are literally virtual - infomorphs installed on local computer systems, able to provide aid on request - and in some cases, there are people whose overt second job title is "Honorary Consul".
Hence, administrative and diplomatic business on Mars can seem both entangled and very informal, especially by the standards of a hundred years ago. Remember that the prevalence of AI assistance has flattened a lot of administrative hierarchies considerably, while the Web speeds up communications and permits many tasks to be undertaken by people on the other side of the planet. On the other hand, the EU embassy has clearly been infected by the Martian philosophy that a job should be done by the nearest person who's qualified to handle it, and sort out the permissions later. The PCs' task is to be such a nearest person, as often as possible.
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